WELCOME TO BRAMHAMS HOMECARE
Bramhams Homecare Ltd is a domiciliary care agency, which is specifically dedicated to supplying care/support workers to Domiciliary care supported living. Bramhams Homecare Ltd prides itself on offering a service person centred service, in which the quality of care is never compromised.
From our regional office in Elland, Bramhams Homecare Ltd provides a vital support service, which is available from 7am-10:30pm, 7 days a week.
Bramhams Homecare works closely with Peninsula employment law and safety advisors who ensure all our policies, procedures and regulations are compliant and regulated to the highest standards.
All staff employed by Bramhams Homecare Ltd will attend a robust induction and training programme which includes class room training, shadowing shifts with experienced carer/support workers, monitoring and regular supervisions. This ensures that staff fully understand their role and responsibilities whilst having the training and support needed to carry out their duties to Bramhams Home cares expected standards.
All staff employed by Bramhams Homecare will have the mandatory training in moving and handling, Food Hygiene, First Aid, Health and safety, Lone Working, POVA, Administration of Medication and fire Safety.
It is a very difficult time when a loved one is at the point of requiring assistance with daily life tasks, we will endeavour to promote and maintain your independence as much as possible. We aim to provide a high quality service to you in your own homes whilst respecting your independence, privacy and dignity to ensure you enjoy the best quality of life at home.
Our passion and dedication to providing the way care is delivered drives us to do this, centred care means it’s all about YOU.
OUR AIMS OBJECTIVES ARE:
2. PERSON CENTRED CARE:
Your first initial assessment will be an informal visit at your own home or unless you are returning home from places such as hospital or respite care. This will be with you and if at your request family, friends or advocacy. You will be introduced to our registered manager and a senior community carer. We will listen to your views on the level of support you require and where we can plan your care in a way that suits you.
Your choices and rights will always be taken into consideration. You are the most important to us but feedback from family, advocacy or friends is very much valued. The assessment will cover all aspects of your care plan from personal, choices, behavioural issues medication, religious and cultural needs also any other needs that require support. No decision will be made on your care “WITHOUT YOU”.
2. PERSONAL CARE:
Our service will be able to assist you to undertake personal cares such as helping you to get up in a morning, washing, dressing, toileting, bed-making, helping you to go to bed at night etc. In all aspects of personal cares provided we will ensure to promote and maintain as much of your independence as possible.
3. MEDICAL CARE NEEDS:
We aim to ensure you have access to the relevant referrals that are made by medical professionals to ensure you have a speedy recovery from any problems or illness. These professionals could include :- Doctor, District nurse, Chiropodist, Psychiatric doctors, hospital appointments, Dieticians, Diabetic nurse, Incontinence nurse, Audiology, Social Workers, Advocate, Falls prevention teams and occupational Therapist.
All our staff are kept to strict confidentiality polices when dealing with your information. Any documents /care plans are kept in lockable filing cabinets within the office building. Information held on computers will be only accessed by appropriate personal. Any access to instructions of your property such as key safes, digital door codes and key holder are kept on a secure key log at the business office. This log is the responsibility of the registered manager. Staff policy relating to key and alarm code holdings will be followed at all times.
5. SAFTEY AND SECURITY:
We ensure your safety at home by carrying out risk assessments on the areas of your home /moving, handling and medication where required. We will work to make sure everything is safe for you and our team to maintain as much independence as possible. Our senior carers are fulltime workers working in the community supporting clients and staff to ensure your safety.
All staff employed by Bramhams Homecare Ltd are subject to an in-depth interview process to ensure all our clients are in the very best of hands we strive to recruit reliable caring staff. We check the qualifications and references of all our carers rigorously to ensure all clients have peace of mind.
Prospective employees are required to provide the following at the interview:
- Proof of identity
- The names and address of 2 referees, one of their most recent employer
- Certificates attained in relation to care work
Successful applicants will then undergo an enhanced Discloser Barring Service checks.
Once satisfactory references are received, and the registered manager confirms that the applicant has the relevant experience and qualities suitable for the position, they will then be required to undergo induction training before working in the community. All staff wear a white tunic and will wear identification badges. All staff employed by Bramhams Home care Ltd will have training relating to safeguarding adults prior to working in the community.
7. MANAGEMENT OF OUR SERVICE
The proprietor of Bramhams Homecare Ltd is Claire Bramham. Bramhams Homecare is registered as an Organisation. I have over 12 years’ experience of working in elderly health care.
Our registered manager is Claire Bramham
WHO CAN ACCESS OUR SERVICE?
An older person who is struggling at home to look after themselves or a loved one, and who needs assistance because their health has deteriorated, or their circumstances have changed after an operation, or time spent in respite.
- Older people
- Mental Health
- Physical disability
- Sensory impairment
- People detained under the Mental Health Act
- People who misuse drugs and alcohol
- People with an eating disorder
THE SERVICES WE OFFER:
You may require help for personal care tasks. Our sensitive care staff will allow you to maintain your independence in a dignified manner.
PERSONAL CARE AND SUPPORT:
- Assistance getting in and out of bed.
- Assistance washing ,bathing and showering
- Assistance with dressing and undressing
- Managing incontinence and catheter care
- Support with medication
- Help with surgical stockings
- All types of laundry/ironing /changing bed linen
- Cleaning your Home
- Shopping with or without your assistance
- Assistance at meal times
- Meals prepared “just the way you like it”
FINANCIAL CARE AND CORRESPONDENCE:
- Assisting with letter writing
- Paying any bills`
SOCIAL SUPPORT AND PERSONALISATION:
- Attending clubs and day centres
- Accompanied days out
- Companionship at home or in the community
- Accompanying you to hospital or personal appointments
- Visiting the people who matter most in your life-friends and family
COMPLIMENTS AND COMPLAINTS
Bramhams Homecare welcomes feedback on its services, especially from service users and their carer/support workers, whether these are complaints, compliments or suggestions for ways of doing things better. Service users should feel free to let the support workers that are working with them know if they have any comments they wish to make. If they wish to take the matter up with anyone else within the organisation, or if they feel that at any point they have made is not being taken seriously enough or acted upon they can ask to be put in touch with the registered manager. If they prefer to take the matter up in a more formal manner they should take steps outlined in the complaints procedure.
It provides advice on what to do if a service user, advocate, staff or family has a complaint about an individual or the standard of care being provided. It also provides complaints /compliments from where a service user can state their views anonymously.
The named complaints manager with responsibility for the following complaints is Claire Bramham. If anyone feels that Bramhams Homecare has not dealt with a complaint to their satisfaction, they have the right to complain at any time to the follow:
Local social services contact details are:
Social Services Adult Health Care and Social Care
1 Park Road
01422 363 561
The Care Quality Commission contact details are:
Care Quality Commission
Newcastle upon Tyne
03000 616 161
FINANCIAL ARRANGEMENTS AND FEES
We are committed to providing value for money within our comprehensive and caring services. The fees charged are dependent on the type of care package and needs of the individual service user. Depending on the financial situation, a service user can either pay the fees privately or receive benefits arranged by social services.
DIRECT PAYMENT SCHEME
For new and existing clients we welcome the use of the direct payment scheme.
Specific advice is available from your registered manager.
You can apply for a price list by telephone or email.
For more in depth details please contact us for an informal chat or a home visit to discuss your individual needs.
REGISTERED MANAGER REGISTERED PROVIDERS
Claire Bramham-NVQ 4 Bramhams Homecare Ltd
Unit 10, Wellington Mills Unit 10, Wellington Mills
Quebec street Quebec Street
West Yorkshire West Yorkshire
HX5 9AS HX5 9AS
OFFICES HOURS HEAD OFFICE
Monday – Sunday 07:00am-10:30pm Bramhams home care Ltd
Address: Unit 10
Out of Hours contact number: Wellington Mills, Quebec Street
Elland HX5 9AS Email: firstname.lastname@example.org